Data Analytics
Monitor visitor feedback continuously and make agile decisions to improve your audience experience.
Discover Who Your Visitors Really Are
Gain rich insights into your audiences: geographic and demographic profiles, visit habits across your venues, interests, satisfaction levels (overall and specific), contact details, and more. Offer your visitors a fun and autonomous way to share their thoughts—and collect only the data you need.
- Multi-channel deployment: in-venue kiosks, roaming tablets, QR codes, email or SMS links, push notifications in your visitor apps—capturing data in real time.
- Flexible customization tools: comment boxes, single or multiple-choice questions, 5-star or 10-point ratings, image selection, conditional questions, drawings, random answer order, NPS, free-text fields, and more.
- High engagement rates: up to 60% participation.
Monitor Visitor Satisfaction in Real Time
Identify what your visitors love—and what needs improvement. A satisfied visitor is more likely to return and recommend your venue to others.
- Real-time dashboard access: all feedback is instantly available via our intuitive interface, so you can act quickly.
- Automated alerts: receive instant emails when negative feedback is submitted, plus weekly or monthly performance summaries.
- Proven results: an average 20% increase in visitor satisfaction.
Stay Connected After the Visit
Retaining a connection with past visitors costs far less than attracting new ones. Build long-lasting relationships by staying in touch through smart, targeted tools.
- Grow your qualified contact database: integrate with your CRM to enrich visitor profiles and reach your entire audience.
- Post-visit email automation: send targeted messages based on collected data—audience segmentation, membership offers, visit extensions, online reviews, and more.
- Strong engagement: up to 70% open rate.
Gamify the Feedback Experience
Boost participation and make the feedback process more enjoyable with built-in gamification modules. Turn a data collection moment into an engaging and memorable experience.
- Loyalty through Instant Win games: a 100% customizable prize draw, rewarding select participants with a gift of your choice.
- 50% average participation in games
- Referral with Virtual Postcards: empower your visitors to become ambassadors by sending personalized e-cards to friends and family.
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Digital Guestbook
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Audience Research
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Trends & Insights
Give Visitors a Meaningful Post-Visit Moment with the Digital Guestbook
A quick and fun questionnaire, accessible via kiosks, QR codes, or email campaigns, lets you:
- Collect qualitative visitor data
- Monitor satisfaction and detect early warning signs
- Maintain a lasting connection with your visitors
- Boost engagement with interactive formats
Get to Know Potential Visitors Through Audience Studies
Use digital tools to:
- Distribute surveys across multiple channels
- Ensure representative results with tailored methodologies
- Analyze large volumes of responses and deep-dive into your topics of choice
- Understand what your visitors think and expect—on the scale of your entire region.
Shape the Future of Your Venue with Trend Analysis Tools
Empower your strategy with:
- Public consultations hosted on-site to uncover what museum-goers are really seeking
- Forward-looking themes, going beyond satisfaction and demographic data
- Cultural barometers to benchmark your venue against others based on relevant KPIs
Want to know more?
Let's talk about your visitor feedback project!
Book a meeting