Manage, Analyse, Respond to, and Share Visitor Feedback

GuestViews supports over 300 cultural and tourism sites in their efforts to better understand, develop, and retain their audiences through playful, omnichannel data collection solutions.

AI-powered insights

Our AI detects 30+ topics and 7 levels of satisfaction to help you pinpoint pain points in the visitor experience.

A dedicated team

Our experts guide and train your team to make the most of the data collected via your digital guestbook.

Continuous R&D

Our platform improves year after year, with new features and better usability based on real user feedback.

Total autonomy

Designed for ease of use, our dashboard allows you to filter, cross-analyze, and visualize your data—without needing external support.

Make Better Decisions, Faster

The GuestViews dashboard gives you a clear overview of the aspects of the visitor experience that require your attention. With our semantic analysis tool, you can easily identify what needs improving—and what deserves to be celebrated.

  • Identify recurring themes: Understand the topics that come up most frequently in open feedback

  • Act in real time: Address potential pain points as soon as they emerge

  • Custom moderation: Create and adapt your own moderation categories to match your programming and priorities
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Respond to Visitor Feedback

Through your GuestViews dashboard, you can reply directly to comments left within your feedback apps—strengthening your image as a visitor-centric institution.

  • In-app responses: Display your replies directly within the feedback app so future participants can read them.

  • Email responses: Identify and follow up with participants who left their email to thank them, answer questions, or resolve issues.
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Boost Your Online Reputation

Managing your reputation isn’t just about brand image—it’s also a driver for audience development and revenue. GuestViews helps you stay in control of what’s being said about your venue, both on your own channels and third-party platforms.

  • Showcase testimonials: Highlight selected comments on your website using a customisable widget.

  • Encourage online reviews: Set up conditional blocks in automated emails to prompt your most satisfied visitors to leave a review on TripAdvisor or Google.
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Want to know more?

Let's talk about your visitor feedback project!