Data Analytics
Monitor visitor feedback continuously and make agile decisions to improve your audience experience.
Get to Know Your Visitors Better
Who are your visitors? Where do they come from, what are their interests, habits, and levels of satisfaction? Our solutions let you gather valuable insights by offering visitors a fun and autonomous space to share feedback.
- Multichannel collection tools: on-site kiosks, roaming tablets, QR codes, emails, SMS, or push notifications in your mediation app—data recorded in real-time.
- Fully customizable interface: open comments, single or multiple-choice questions, star ratings, image-based choices, email forms, conditional logic, NPS, drawing, randomized questions.
- Strong engagement: up to 60% participation rate.
Monitor Satisfaction in Real Time
Identify what delights your visitors—and what needs improvement—to increase satisfaction and loyalty. A happy visitor is more likely to return, and to recommend your venue to others.
- Live data dashboard: real-time insights via a user-friendly interface so you can take immediate action.
- Alerts: get notified by email when a low rating is submitted, and receive weekly or monthly performance summaries.
- Proven results: clients report an average 20% boost in visitor satisfaction.
Keep in Touch After the Visit
It’s more cost-effective to retain an existing visitor than to attract a new one. Build meaningful relationships post-visit with tools designed to maintain engagement and encourage loyalty.
- High-quality contact database: syncs with your CRM to enrich contact profiles and expand your reach.
- Send tailored post-visit emails based on profile or behavior—subscription offers, extended content, online recommendation, and more.
- Strong performance: up to 70% open rate.
Gamify the Feedback Experience
Turn feedback into a memorable part of the visit. Our gamified tools make data collection fun and boost participation.
- Instant Win: a fully customizable prize draw experience that rewards select participants—boosting engagement and loyalty.
- 50% average participation rate.
- Virtual Postcard: transform visitors into ambassadors by letting them share a digital postcard with friends and family.
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Digital Guestbook
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Audience Research
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Trends & Insights
Give your visitors a real after-visit experience with the digital guestbook
A quick and fun survey (via kiosk, QR code, or email) that allows you to:
- Collect rich, self-reported visitor data
- Monitor satisfaction and catch early warning signs
- Stay connected after the visit
- Engage audiences through interactive features
Get to know your (potential) visitors better with our audience research
Use digital tools to conduct audience studies that deliver reliable, actionable insights:
- Distribute surveys across multiple channels
- Ensure representative samples with the right methodology
- Gather a high volume of responses for meaningful analysis
- Understand visitor expectations across your region
Discover what your visitors want and think on a large scale
Empower your audience to shape your venue’s future through collaborative tools:
- Cross-venue public consultations revealing visitor expectations
- Forward-looking themes exploring more than satisfaction
- Cultural barometers that benchmark your venue against others in the sector
Want to know more?
Let's talk about your visitor feedback project!
Book a meeting