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Real-Time Data to Improve the Visitor Experience
Gathering feedback is good—acting on it instantly is better. GuestViews gives you live access to audience insights so you can enhance the visitor journey on the go.
- Instant data flow: Every visitor contribution appears in your dashboard in real time.
- Dynamic visualizations: Use interactive graphs and filters to analyze by theme, segment, or time period. Cross-check responses and export results with one click.
- Automated reporting: Receive weekly or monthly summaries straight to your inbox to keep your teams aligned.
Monitor Visitor Satisfaction and Boost Loyalty
Identify what delights your visitors—and detect pain points before they escalate. A satisfied visitor is more likely to return and become a vocal advocate for your venue.
- Satisfaction tracking: View satisfaction trends over time and spot promoters vs. detractors instantly with visual NPS graphs.
- Alerts: Receive instant notifications when a low rating is submitted, so your team can follow up fast.
- Proven impact: On average, our clients see a 20% increase in visitor satisfaction after implementation.
Access Detailed Visitor Profiles
Your dashboard gives you full access to each participant’s profile, including demographics, satisfaction scores, email consent, written review, and more.
- Persona-building tools: Segment your audience and create detailed visitor personas to guide your marketing strategies.
- Targeted outreach: Send personalized emails to specific segments—whether you're promoting memberships, addressing concerns, or boosting reviews.
- Consent management: Track and manage GDPR-compliant email opt-ins directly from your dashboard.
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