Is GuestViews compliant with the GDPR?
Yes, by the way all information are available on this article.
I want the GuestViews app, how can I get it?
Do my visitors have to download the GuestViews app to participate?
No, visitors will have access to the app on tablets available in your venue, or on their mobile phones thanks to a QR code or a short link to write in their web navigator. GuestViews enables them to react on the spot, as part of their visit, to offer them the best experience possible.
How long does it take to set up the app?
You can rely on our reactivity! We recommend one month delay between the signature of the contract and the delivery of your personalised app. This is an emergency? We will do our best to fulfil your requirements.
If I have a problem with my GuestViews app, what should I do?
Our customer service will support you from the designing of your needs to the set up, and throughout the duration of your contract.
I am worried that insults might be visible on my app to other visitors, what can you do?
Our software automatically detects "forbidden" words. Insulting comments won't appear on your app. You also have the possibility to moderate comments directly through your dashboard.
Can the app work offline?
The app works with the WiFi or a 3G key: it enables you to access the collected data and to moderate comments, in real time. However, the app still works if the network connection is lost. The data will be stored on the device and sent back to the server when the connection is restored.
What happens to personal data collected by the GuestViews app?
The personal data belongs to you and you can access it through your dashboard (more infos here). We do not sell or transfer your data to third parties. Legally, GuestViews acts only as a subcontractor, only for you and at your demand.
I don’t have an Internet connection, what can I do?
Don't worry: we will provide you with the equipment and an adequate Internet connection that fits your need.
Does the GuestViews app exist in different languages?
The app exists in 7 languages (French, English, Spanish, German, Italian, Dutch and Mandarin). We can also offer you more languages if needed, as an additional option.
Why the tablets must be configured with special settings?
These settings guarantee an optimal working of your application. For example, it ensures that the tablet is blocked on the app GuestViews, in order to prevent visitors from using the tablet for other purposes.
Which tablets are compatible with the GuestViews app?
The GuestViews app is compatible with Apple and Samsung. For optimal use, we recommend the following tablets: iPad Air or iPad Pro, iOS 11 (minimum). The application is also compatible with Samsung Galaxy Tab A, Android version 8 (minimum). A feasibility study must be conducted upstream in some cases. If you have any questions, please contact your account manager.
I don’t have tablets, what should I do?
GuestViews takes care of everything! We suggest you solutions such as renting or buying materials (tablet, secure kiosks…).