The smart guestbook that helps you
build a lasting relationship with
Present in more than 300 sites in Europe
The most impactful way for you
to listen to your clients
Customisation platform for your data collection applications (functionalities, navigation, appearance, languages)
Application distributed via multiple channels (tablet, in-app, mobile), incentivisation via signage or lottery
Sending email marketing with personalised content based on the user's profile and interests (special offer, etc)
Dashboard with real-time statistics and alerts, automatic reports, semantic analysis and CRM functionality
E-reputation tools: dissemination of verified reviews with SEO impact, on your website, review platforms and social networks
Want to learn more?Take a look at the solution
Take advantage of your customers' presence on-the-spot to...
Understand them better
Hot data, so more reliable and more authentic
Boosted engagement through a fun device
Improve their experience
Short-term: special offers and personalised benefits
Long-term: improving services through customer feedback
Have them come back
Building an ultra-qualified email database
Automated personalisation of your customer relationship
Drive satisfaction levels to optimise your word-of-mouth
Encourages recommendations on consumer forums
They adopted a customer-centric strategy
The dashboard's ease of use is a considerable advantage because we get a really global view of our customers' profiles. This tool has become essential to our marketing campaigns.
The guestbook meets our goal of gathering input and feedback from our visitors. This allow us to put in place immediate improvement actions, answer our visitors' questions, and engage in dialogue with them.
This fun way of giving your opinion is GuestViews' real asset. The solution is particularly useful in terms of improving the reception and providing a relevant service to the people who come to the tourist office.
We always want to use new tools to ensure the best possible experience. The data we get from the guestbook is used at management meetings to discuss where improvement to our sites are needed.
Customers feel listened to and can see that their opinions are valued. We take their recommendations into account and then act to ensure their utmost satisfaction during a potential future stay.
Thanks to the data collected by GuestViews, we can continually adapt what we offer. Having customer complaints in real time sometimes allows us to catch up with them when they are still in store.
GuestViews allows you to get rid of customer reviews that might be seen on other platforms, and that don't necessarily reflect reality. Getting advice at the source allows for an off the cuff response from the customer, which is often more relevant.