your clientsyour visitorsyour residentsyour guestsyour employeesyour users

The smart guestbook that helps you
build a lasting relationship with

Present in more than 300 sites in Europe

The most impactful way for you
to listen to your clients

Create

Customisation platform for your data collection applications (functionalities, navigation, appearance, languages)

Collect

Application distributed via multiple channels (tablet, in-app, mobile), incentivisation via signage or lottery

Target

Sending email marketing with personalised content based on the user's profile and interests (special offer, etc)

Analyse

Dashboard with real-time statistics and alerts, automatic reports, semantic analysis and CRM functionality

Showcase

E-reputation tools: dissemination of verified reviews with SEO impact, on your website, review platforms and social networks

Want to learn more?

Take a look at the solution

Take advantage of your customers' presence on-the-spot to...

Understand them better

Hot data, so more reliable and more authentic

Boosted engagement through a fun device

Participation rate Up to 60%

Improve their experience

Short-term: special offers and personalised benefits

Long-term: improving services through customer feedback

Satisfaction rate +20% on average

Have them come back

Building an ultra-qualified email database

Automated personalisation of your customer relationship

Email opening rate 60% on average

Create ambassadors

Drive satisfaction levels to optimise your word-of-mouth

Encourages recommendations on consumer forums

Tripadvisor ranking Up to +1,2 stars

They adopted a customer-centric strategy

The dashboard's ease of use is a considerable advantage because we get a really global view of our customers' profiles. This tool has become essential to our marketing campaigns.

Mathilde Dommange Digital marketing project manager Moulin Rouge

The guestbook meets our goal of gathering input and feedback from our visitors. This allow us to put in place immediate improvement actions, answer our visitors' questions, and engage in dialogue with them.

Banu Oray Quality project manager Louvre Museum

This fun way of giving your opinion is GuestViews' real asset. The solution is particularly useful in terms of improving the reception and providing a relevant service to the people who come to the tourist office.

Bénédicte Douchet Head of Digital Communication Lille Tourist Office

We always want to use new tools to ensure the best possible experience. The data we get from the guestbook is used at management meetings to discuss where improvement to our sites are needed.

Axelle Lemaire New Projects, User Experience and Quality Service Culturespaces

Customers feel listened to and can see that their opinions are valued. We take their recommendations into account and then act to ensure their utmost satisfaction during a potential future stay.

Stéphanie Thorailler Revenue Manager Aigle Noir Hotel

Thanks to the data collected by GuestViews, we can continually adapt what we offer. Having customer complaints in real time sometimes allows us to catch up with them when they are still in store.

Marion Ruby Museum Manager Les Secrets du Chocolat

GuestViews allows you to get rid of customer reviews that might be seen on other platforms, and that don't necessarily reflect reality. Getting advice at the source allows for an off the cuff response from the customer, which is often more relevant.

Jamel El Hadj Creator of My Web Agency who accompanies the group's digital strategy La Mère Poulard