Frequent questions

I want the GuestViews app, how do I do?

You can simply contact us through this form. We will answer you within 48 hours to suggest you the most suitable offer.

How long does it take to set up the app?

You can rely on our reactivity! We recommend one month delay between the signature of the contract and the delivery of your personalised app. This is an emergency? We will do our best to fulfil your requirements.

Do my visitors have to download the GuestViews app to participate?

No, visitors will have access to the app on tablets available in your venue. GuestViews enables them to react on the spot, as part of their visit, to offer them the best experience possible.

I don’t have tablets, what should I do?

GuestViews takes care of everything! We suggest you solutions such as renting or buying materials (tablet, secure kiosks…).

Can the app work offline?

No, the app works with the WiFi or a 3G key, as it is a web application. It enables you to access the gathered data and to moderate comments in real time.

I don’t have an Internet connection, how do I do?

Don't worry: we will provide you with the equipment and an adequate Internet connection that fits your need.

Does the GuestViews app exist in different languages?

The app exists in 4 languages (French, English, Spanish and German). We can also offer you additional languages if needed as an additional option.

If I have a problem with my GuestViews app, what do I do?

Our customer service will support you from the designing of your needs to the set up, and beyond. You can also subscribe to the 24/7 customer service option for more reactivity.

I am worried that insults might be visible on my app to other visitors, what can you do?

Our software automatically detects "forbidden" words. Insulting comments won't appear on your app. You also have the possibility to moderate comments directly through your dashboard.

You don't find the answer to your question?