Is GuestViews compliant with the GDPR?
Yes, by the way all information are available on this article.
I want the GuestViews app, how can I get it?
Do my visitors have to download the GuestViews app to participate?
No, visitors will have access to the app on tablets available in your venue. GuestViews enables them to react on the spot, as part of their visit, to offer them the best experience possible.
How long does it take to set up the app?
You can rely on our reactivity! We recommend one month delay between the signature of the contract and the delivery of your personalised app. This is an emergency? We will do our best to fulfil your requirements.
If I have a problem with my GuestViews app, what should I do?
Our customer service will support you from the designing of your needs to the set up, and beyond. You can also subscribe to the 24/7 customer service option for more reactivity.
I am worried that insults might be visible on my app to other visitors, what can you do?
Our software automatically detects "forbidden" words. Insulting comments won't appear on your app. You also have the possibility to moderate comments directly through your dashboard.
What happens to data collected by the GuestViews app?
The data belongs to you and you can access it through your dashboard (more infos here). We do not sell or transfer your data to third parties. Legally, GuestViews acts only as a subcontractor, only for you and at your demand. This also means that you will be required to declare your data to the CNIL (Commission Nationale de l'Informatique et des Libertés), respecting the "Informatique et Libertés" law of January 1978, modified by the August 6 2004 law.
Can the app work offline?
The app works with the WiFi or a 3G key: it enables you to access the collected data and to moderate comments, in real time. However, the app still works if the network connection is lost. The data will be stored on the device and sent back to the server when the connection is restored.
I don’t have an Internet connection, what can I do?
Don't worry: we will provide you with the equipment and an adequate Internet connection that fits your need.
Does the GuestViews app exist in different languages?
The app exists in 5 languages (French, English, Spanish, German and Dutch). We can also offer you more languages if needed, as an additional option.
Why the tablets must be configured with special settings?
These settings guarantee an optimal working of your application. For example, it ensures that the tablet is blocked on the app GuestViews, in order to prevent visitors from using the tablet for other purposes.
Which tablets are compatible with the GuestViews app?
The GuestViews app is compatible with Apple and Android. For optimal use, we recommend the following tablets: iPad Air 1, 2 or 3, iPad Pro, iPad 4, under iOS10. The GuestViews app is also compatible with Samsung Galaxy Tab A 9.7-inch.
I don’t have tablets, what should I do?
GuestViews takes care of everything! We suggest you solutions such as renting or buying materials (tablet, secure kiosks…).